How many agents are required to be present at the gate when DGS is used for arrival?

The requirement of three agents at the gate when DGS (Detailed Gate Service) is used for arrivals is based on the necessity to ensure that all operational aspects are properly managed and executed. DGS involves a more complex level of service, including tasks that require coordination among multiple team members for safety, efficiency, and customer service.

Having three agents allows for a distribution of responsibilities: one agent can be focused on overseeing the safe movement of the arriving aircraft, while the others can assist with ground handling tasks such as managing baggage, assisting passengers, and ensuring compliance with safety protocols. This collaborative effort helps to enhance the overall efficiency of the arrival process, reduces the potential for errors, and ensures a swift transition for the aircraft and its passengers.

In contrast, fewer agents may not suffice to handle the increased operational demands associated with DGS. The collective efficacy of multiple agents working together improves overall performance and safety during arrivals, which is why the standard is set at three agents in this scenario.